Shao Chu leads the Quality Improvement (QI) unit in Institute for Patient Safety

and Quality (IPSQ), SingHealth.

 

She is JCI Certified Master Change Management Facilitator, JCI Certified Improvement Coach & IPSQ appointed Faculty and Facilitator for AM-EPIC HealthcareQI and AgileQITM progammes, Change Management Faculty, TeamSCALE (Team SingHealth Collaborative Action for Large-scale Efforts Approach to facilitating impactful change and improvement) Facilitator and also being appointed by ESTHER Network Singapore as an ESTHER Coach Trainer where she conducts QI training to aspiring ESTHER Coaches from SingHealth and community partners to drive person-centred care improvement and facilitates their projects.

 

She and her team drive and support National and Cluster level improvement initiatives, support value driven care improvement efforts, conduct quality improvement (QI) trainings, coach QI project teams across the cluster, as well as plan and execute various initiatives to build a sustainable QI culture in SingHealth.

 

For global efforts, she leads in planning and facilitating QI and Change Management workshops for WHO GALLOPS programme and has trained more than 200 Patient Safety and Quality Leaders across various countries.