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Emotional Intelligence for Healthcare Educators

Date: 17 Sep 2022, Saturday | Time: 1020 - 1325 | Track Type: Main Conference Workshop | Format: Face-to-face | Venue: Seminar Room L1-S3, Academia  

Speakers: Dr Sarada Bulchand & Dr Lakshmi Ramachandran


Emotional Intelligence (EQ) is a necessary skill for healthcare providers to improve patient care, enable difficult conversations, and reduce stress. As healthcare educators cope with high work pressures, this workshop aims to provide them with a practical approach to build their EQ skills and impart the learning to their teams.

Healthcare providers are faced with difficult working environments that they must navigate to bring the best care to the patient. Whether you are a leader or worker on the ground, developing yours and your teams EQ allows for a psychologically empowering workspace.

This practical hands-on workshop is for healthcare educators who would like to use EQ to improve workplace conditions and teach their teams EQ-informed practical ways to communicate more effectively and reduce personal stress. Participants will learn about the four essential elements of emotional intelligence and explore ways to develop their EQ skills further.

The key learning approaches at the workshop would be Small Group Learning and Role Play using scenarios from their own context. Resources will be shared with participants during and after the workshop to support their learning. Participants are expected to complete assigned preparatory work before the session.

Learning Outcome(s):

By the end of the workshop, participants will be able to:

  • Appreciate the value of Emotional Intelligence in the healthcare workspace
  • Evaluate their own Emotional Intelligence
  • Apply the Triple A strategy to manage difficult conversations
  • Share their learnings with their team members in their workplace


Target Audience:

Healthcare educators who need to build their own EQ and teach their team to use EQ at the workplace.  Participants will need to complete pre-readings prior to the session, for more effective learning.


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