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ReXilience® Course: Post-incident Dialogue (PiD)

Date: 14 Sep 2022, Wednesday | Time: 1300 - 1700 | Track Type: Pre-Conference Workshop | Format: Face-to-face | Venue: Academia

Speakers: Ms Peck Ling Ling Evelyn, Mr Lim Kok Peng, Ms Zhang Li & Dr Yu Xia Jessica


Critical incidents are not normal situations. Staff exposed to critical incidents may perceive and experience them as threats to their safety or disruptors to the stability of their world. Leaders need to be more aware of the psychological impact on the staff rather than solely focusing on the factual information and operational details.

This practical hands-on workshop is for healthcare leaders who need to share information, update their employees, and address the development of psychological and emotional distress in teams exposed to critical incidents and challenging events. A PiD session provides factual information to keep employees abreast of the situation, reduces speculation, raises awareness of actions taken and acknowledges the emotional distress experienced by individuals. This course prepares participants to be aware of the emotional impact of critical incidents, the signs and symptoms of crisis reactions and learn to communicate with empathy through the PiD framework.

Learning Outcome(s):

By the end of the workshop, participants will be able to:

  • Become more aware of the signs and symptoms of crisis reactions
  • Understand and apply empathic communication techniques
  • Apply the 5-step process when conducting post-incident dialogue
  • Practice self-care techniques to prevent compassion fatigue

Anyone who has received in-person training and supervision in ReXilience® PiD can conduct a post-incident dialogue session for affected people via a step-by-step approach. No prior mental health training or counselling experience is required.

This course does not qualify participants to be peer supporters, counsellors or psychotherapists.

Target Audience:

Healthcare leaders who need to share information, update their employees, and address the development of psychological and emotional distress in teams exposed to critical incidents and challenging events.


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