Frequently Asked Questions

Q1) Is the centre part of SingHealth group?
Yes, the centre is part of SingHealth. We are a department under the Division of Innovation & Transformation. A.L.I.C.E is the gateway for Innovation in SingHealth.

Q2) Where is the centre located at Outram Community Hospital?
The Centre is located on Level 2, next to Koufu.

Q3) Who should I contact if I have a question on the centre or its offerings?
Feel free to drop us an email at innovationcentre@singhealth.com.sg should you have any questions for us.

Q4) What type of projects do the centre take care of?
The centre looks into a wide variety of projects ranging from typical medical devices to AI or even redesigning of work processes for the healthcare sector. The team in the centre will loop in relevant offices to support the projects. Arrange for a session to speak to us via innovationcentre@singhealth.com.sg or take a look at our navigation guide. 
 

Q1) If my clinical PI or project is not from SingHealth, can I still engage for your service?
Yes, you can still engage the centre for assistance. However, there will be a need for some form of agreement to be in place before any service or consultation starts. For us to better understand yur needs, we will need your help to provide us what kind of engagement you are looking for.

Q2) If I am a Clinician looking to innovate, what should I do?
You may find out more information here. Alterntaively, you may email us to enquire at innovationcentre@singhealth.com.sg should you have any other questions or fill up our Project Triage Form and our team will get in touch with you shortly. 

Q3) If I am a Enterprise Partner looking to innovate, what should I do?
You may find out more information here. Alterntaively, you may email us to enquire at innovationcentre@singhealth.com.sg should you have any other questions or fill up our Partnership Triage Form and our team will get in touch with you shortly.

Q4) If there is any IP generated from the services rendered, how will it be resolved?
As the situation differs for each project, it will be advised by the SingHealth Intellectual Property (SHIP) Office, Institutional Innovation Office or Legal team before coming into a resolution with the organisation involved.

Q5) What are the rates and durations for the capabilities engaged?
We value the partnership with our partners and internal stakeholders. Kindly email us at innovationcentre@singhealth.com.sg for more information.

Q6) Are these services available to non-SingHealth staff and projects?
Yes, all of our services are available to non SingHealth staff and projects. For more information, please email us at innovationcentre@singhealth.com.sg. Kindly note that prevailing rates will apply. 
 

Q1) If I am not working on any innovation projects, can I be part of/ contribute to the centre's network?
Yes, you can still contribute to our centre's network whether you are working on a project or providing consulting services. Write to us at innovationcentre@singhealth.com.sg for further discussions.

Q2) My company would like to be part of the network, are there any Terms and Conditions to fulfil in order to join?
There are no terms and conditions to join the network. For more details on partnering with us, please visit our partnership page or email us at innovationcentre@singhealth.com.sg to find out more!

Q3) What are the benefits of partnering with the centre?
By partnering with the centre, your organisation will be able to gain smooth access into clinical assets within Singapore's largest healthcare cluster and be exposed to insights and trends uncovered by  healthcare professionals who are walking the grounds daily. Your brand will also be getting higher visibility at the centre's space and on our website to the healthcare professionals or innovators. The centre envision to tailor support to work on your area of focus. Refer to our partnership page for more details.

Q4) Can my portfolio company take up a space at the centre if I join as a partner?
Yes, this can be further discussed depending on the type of partnership and extensiveness of your collaboration with SingHealth that your company chooses to engage with us in. Write in to us or put in your enquiry via the Partnership Triage form.  
 

Q1) How do I go about booking a space at the centre?
If you are a SingHealth staff, kindly book your slots via the FRS System (Intranet Corporate Laptop required).
For partners/non-partners, kindly contact us at innovationcentre@singhealth.com.sg for more details. Kindly note that certain types of event will be chargable for the space usage.

Q2) What are the rates for the different services and facilities?
As different organisations have different needs, our rates are customised based on the utilisations of the spaces. Kindly drop us an email at innovationcentre@singhealth.com.sg to find out more!

Q3) Who are the engineers and consultants available for consultation sessions?
As the focus area differs from each, we strongly encourage you to drop us an email at innvationcentre@singhealth.com.sg to enquire. Alternatively, if you know what support is needed, you may put up your request via the Partnership Triage Form.

Q4) Is there any training required if I wish to prototype on my own in the Makerspace?
Yes, there will be safety training conducted which will include a quiz before you gain access to use the Makerspace.