IPSQ has established a suite of programmes aimed at upskilling and uplifting the Patient Safety, Quality and Innovation capabilities of staff under the Academic Medicine – Enhancing Performance, Improving Care (AM-EPIC) Framework in six competency domains:
1) Patient Safety
2) Improvement Sciences
3) Innovation & System Design
4) Patient Centeredness & Advocacy
5) Clinical Governance & Risk
6) Staff Resilience & Care Support
Introduction to Quality and Safety (e-module*)
(*only available on SingHealth e-learning platform)
*iTHRIVE - i Transforming Healthcare through Resilience, Innovation, Values and Excellence
- Describe their role as PSFL/PSTL.
- Understand the importance to build a culture of mutual care in our organisation
- Acknowledge our role as care multipliers
- Apply the R-A-R (Recognise-Act-Refer) Model to support colleagues
- Practice self-care techniques in daily life
- Know the common sources of stress, traumatic stress, and grief
- Recognise the common and normal signs and symptoms of stress, traumatic stress, and grief
- Be aware of the different groups of mental disorders
AgileQITM is a quality improvement methodology that incorporates the Agile mindset and principles, focusing on the purpose, people and interactions; and brings value to the end user (customer), giving flexibility for the user’s changing needs.
Agile principles support observing changing markets & environments, changing customer needs, and competitive threats and changing course when necessary. IPSQ has combined the essence of Agile and QI to develop this novel programme called Agile Quality Improvement (AgileQITM) in Healthcare.
Participants will be equipped with the knowledge of Agile Values and Principles, and the AgileQITM framework and tools to bring about rapid improvement to meet the changing needs of the customer. Participants can boost up their traditional PDSA/PDCA cycles with AgileQITM methodology to ensure timeliness, user centreness and agility.
This program serves as a learning platform for established QI practitioners who wish to stay current & be agile in a fast changing world; and who want to acquire the improvement work perspective embracing Agile Values and Principles and advance their quality improvement skillsets & repertoire.
Human Factors is a multidisciplinary science of applying knowledge and principles of human-system interaction to design systems that are better fitted for humans. In healthcare, complex and demanding task environments and processes can amplify human limitations and fallibility leading to errors or risky behaviours despite our best efforts. There is a need to design systems that perform reliably even though to err is human.
This course will cover some theories, techniques and tips based on Human Factors science on designing for humans. The knowledge will be applicable for participants who seek to analyse and improve work processes around them to make them more resilient to human errors and risky behaviours and more satisfying for the human.
In this course, you will learn about the 4 Components of Empathy: Perspective Taking, Suspending Judgement, Offering a Suitable Response and Recognizing Emotions in Others and know how they play a part in Empathy.
The course also aims to build team empathy skills and relationships for better patient experiences and staff well-being.
Creates awareness and understanding of the Design Thinking mindset, through providing an overview of the process and selected tools that may be used in this problem solving approach.
- Understanding the role and responsibility of a patient advocate in hospital workgroups and committees
- Understand the opportunities and challenges faced as a patient advocate
- Learn ways to communicate the patient’s perspective effectively
- Develop skills to build trust and manage difficult situations
For any enquiries, please email to us at ipsqworkshop@singhealth.com.sg if you are keen for IPSQ to organise a workshop for your organisation.
