AM-EPIC Programmes

IPSQ has established a suite of programmes aimed at upskilling and uplifting the Patient Safety, Quality and Innovation capabilities of staff under the Academic Medicine – Enhancing Performance, Improving Care (AM-EPIC) Framework in six competency domains:

1) Patient Safety

2) Improvement Sciences

3) Innovation & System Design

4) Patient Centeredness & Advocacy

5) Clinical Governance & Risk

6) Staff Resilience & Care Support

Our Programmes

Level	Programme	Outline	Duration
Foundation	Introduction to Quality and Safety	Provides a clear overview of key concepts and the framework for Quality and Safety in SingHealth.	½ Day
Foundation	TeamSPEAK^TM	Creates awareness of Speaking Up for Safety and understanding psychological safety. The workshop focuses on application of critical language CUS and strategies to build psychological safety. By applying TeamSPEAK^TM strategies at critical situations or opportunities, learners are motivated to speak up in delivering better and safer care for patients.	1½ Hours
Foundation	iTHRIVE* - Reflect . Refresh . Recharge	This workshop is designed to provide you with the opportunity to Reflect, Refresh and Recharge through practicing Mindfulness on a weekly basis. These short and powerful practices allow you to recognize how you are feeling physically, mentally, and emotionally and will help you re-centre yourself in the present moment. *iTHRIVE - i Transforming Healthcare through Resilience, Innovation, Values and Excellence	½ Hour
Foundation	iTHRIVE - ARTpreciate	This programme is designed to provide participants with the opportunity to mindfully reflect, refresh and recharge through the arts and embodiment practices. These sessions support self-care and mental well-being through increasing insights and self-awareness around your body and mind. iTHRIVE - ARTpreciate programme is made possible by The CARE Collection, Caring through the Arts by National Gallery Singapore and Singapore Arts Museum.	½ Hour
Foundation	TeamPEER	By the end of the online training, the participants will be able to: - Describe their role as PSFL/PSTL. - Understand the importance to build a culture of mutual care in our organisation - Acknowledge our role as care multipliers - Apply the R-A-R (Recognise-Act-Refer) Model to support colleagues - Practice self-care techniques in daily life - Know the common sources of stress, traumatic stress, and grief - Recognise the common and normal signs and symptoms of stress, traumatic stress, and grief - Be aware of the different groups of mental disorders	½ Day
Activist	^NEW Agile QI in Healthcare (AgileQI^TM)	AgileQI^TM is a quality improvement methodology that incorporates the Agile mindset and principles, focusing on the purpose, people and interactions; and brings value to the end user (customer), giving flexibility for the user’s changing needs. Agile principles support observing changing markets & environments, changing customer needs, and competitive threats and changing course when necessary. IPSQ has combined the essence of Agile and QI to develop this novel programme called Agile Quality Improvement (AgileQI^TM) in Healthcare. Participants will be equipped with the knowledge of Agile Values and Principles, and the AgileQI^TM framework and tools to bring about rapid improvement to meet the changing needs of the customer. Participants can boost up their traditional PDSA/PDCA cycles with AgileQI^TM methodology to ensure timeliness, user centreness and agility. This program serves as a learning platform for established QI practitioners who wish to stay current & be agile in a fast changing world; and who want to acquire the improvement work perspective embracing Agile Values and Principles and advance their quality improvement skillsets & repertoire.	1 Day
Activist	Human Factors for Process Improvement in Healthcare ^{via ZOOM}	Human Factors is a multidisciplinary science of applying knowledge and principles of human-system interaction to design systems that are better fitted for humans. In healthcare, complex and demanding task environments and processes can amplify human limitations and fallibility leading to errors or risky behaviours despite our best efforts. There is a need to design systems that perform reliably even though to err is human. This course will cover some theories, techniques and tips based on Human Factors science on designing for humans. The knowledge will be applicable for participants who seek to analyse and improve work processes around them to make them more resilient to human errors and risky behaviours and more satisfying for the human.	1 Day
Activist	TeamTHRIVE^TM	Promoting positive thoughts and building resilience are extremely important so that we can take better care of ourselves and help each other to thrive. TeamTHRIVE™ aims to introduce concepts on how to build a trusting and resilient team as well as how to cope with burnout and its effects. It will also equip learners with basic psychological skills which can be applied both at work and in daily lives.	½ Day
Activist	Healthcare Quality Improvement	Covers basic tools and techniques for Quality Improvement and introduces Institute of Healthcare Improvement’s (IHI) improvement methodology. Targeted at staff involved in Quality Improvement activities.	3 Days
Activist	Healthcare Quality Improvement ^{via ZOOM}	Provides participants with basic tools and techniques in Quality Improvement (QI). Participants will be introduced to the Institute of Healthcare Improvement's (IHI) improvement methodology which is a structured and integrated approach to achieve significant results in quality and productivity. This program serves as a learning platform for anyone who wish to be involved in doing a Quality Improvement project.	1 Day
Activist	Root Cause Analysis	Enables participants to undertake holistic analysis of problems to identify underlying fundamental system issues. This supports the design of effective solutions that can reduce the risk of recurrence of the problems. The course cover Root Cause Analysis process, important concepts and tools that support effective problem analysis and development of solutions.	1 Day
Activist	TeamSTEPPS	TeamSTEPPS (Team Strategies and Tools to Enhance Performance and Patient Safety) is an evidence-based comprehensive teamwork training designed to improve quality and safety in healthcare. Learners will learn set of teamwork tools and strategies, aimed at optimizing patient outcomes by improving communication and teamwork skills among health care professionals.	1 Day
Activist	Design Thinking in Healthcare	Creates awareness and understanding of the Design Thinking mindset, through providing an overview of the process and selected tools that may be used in this problem solving approach.	1 Day
Activist	Project-based Design Thinking	Provide participants with guidance and knowledge on the Design Thinking approach, and opportunities to learn and apply the concepts and tools in a hands-on way. The approach creates solutions that are human-centric and emotionally meaningful. The content of this Workshop is adapted for the healthcare setting.	Based on project needs
Activist	Value-Driven Care	This workshop is designed to provide participants with the essential tools and techniques in Value-Driven Care (VDC). Participants will be introduced to VDC methodology, a data-driven and evidence-based framework to drive improvement in both clinical quality outcomes & cost of healthcare for patients.	1 Day
Activist	Patient Advocate Communications Training (PACT)	This training is designed to provide participants the following learning outcome: - Understanding the role and responsibility of a patient advocate in hospital workgroups and committees - Understand the opportunities and challenges faced as a patient advocate - Learn ways to communicate the patient’s perspective effectively - Develop skills to build trust and manage difficult situations	4 hours
Professional	Train-the-Trainer TeamSPEAK^TM	Trains and develops trainers who are passionate to deliver and roll-out TeamSPEAK^TM within their organizations. The program aims to enhance the knowledge and skills of learners to conduct and engage their trainees.	1½ Days
Champion	Sponsors	Provides an overview of the key concepts and framework for Quality and Safety. The role of an Improvement Project Sponsor will also be clarified.	2 Hours