Academic Medicine - Enhancing Performance- Improving Care -AM-EPIC

IPSQ has established a suite of programmes aimed at upskilling and uplifting the Patient Safety, Quality and Innovation capabilities of staff under the Academic Medicine – Enhancing Performance, Improving Care (AM-EPIC) Framework in six competency domains:

1) Patient Safety

2) Improvement Sciences

3) Innovation & System Design

4) Patient Centeredness & Advocacy

5) Clinical Governance & Risk

6) Staff Resilience & Care Support

Our Programmes

Click on each programme name below to download individual brochures or click here to download the full programme catalogue.

Level	Programme	Outline	Duration
Foundation	Introduction to Quality and Safety (e-learning module)	Provides a clear overview of key concepts and the framework for Quality and Safety in SingHealth. *Only available on SingHealth e-learning platform	Est. 3-4 Hours
Foundation	iTHRIVE* - Reflect . Refresh . Recharge	Provides learners with the opportunity to Reflect, Refresh and Recharge through practicing Mindfulness. These short and powerful practices allow you to recognize how you are feeling physically, mentally, and emotionally and will help you re-centre yourself in the present moment. *iTHRIVE - i Transforming Healthcare through Resilience, Innovation, Values and Excellence	1 Hour
Foundation	TeamSPEAK^TM	Creates awareness of Speaking Up for Safety and understanding psychological safety. The workshop focuses on application of critical language CUS and strategies to build psychological safety. By applying TeamSPEAK^TM strategies at critical situations or opportunities, learners are motivated to speak up in delivering better and safer care for patients.	1½ Hours
Activist	Agile QI in Healthcare (AgileQI^TM)	Serves as a learning platform for established QI practitioners who wish to stay current & be agile in a fast changing world; and who want to acquire the improvement work perspective embracing Agile Values and Principles and advance their quality improvement skillsets & repertoire. AgileQITM is a quality improvement methodology that incorporates the Agile mindset and principles, focusing on the purpose, people and interactions; and brings value to the end user (customer), giving flexibility for the user’s changing needs.	1 Day
Activist	Human Factors for Process Improvement in Healthcare	Introduces theories, techniques and tips based on Human Factors science on designing for humans. The knowledge will be applicable for learners who seek to analyse and improve work processes around them to make them more resilient to human errors and risky behaviours and more satisfying for the human.	1 Day
Activist	Healthcare Quality Improvement	Provides learners with basic tools and techniques in Quality Improvement (QI). Participants will be introduced to the Institute of Healthcare Improvement's (IHI) improvement methodology which is a structured and integrated approach to achieve significant results in quality and productivity.	1 Day
Activist	Value-Driven Care	Provides learners with the essential tools and techniques in Value-Driven Care (VDC), a data-driven and evidence-based framework to drive improvement in both clinical quality outcomes & cost of healthcare for patients.	1 Day
Activist	TeamGUIDE^TM - Change Management 101	Introduces learners to the fundamentals of change management in particular the key concepts, principles and approaches as well as practical tools for effective change.	1 Day
Activist	Root Cause Analysis	Enables learners to undertake holistic analysis of problems to identify underlying fundamental system issues. This supports the design of effective solutions that can reduce the risk of recurrence of the problems. The course cover Root Cause Analysis process, important concepts and tools that support effective problem analysis and development of solutions.	1 Day
Activist	Infection Prevention Liaison Officer (IPLO) Training	Equips participants with comprehensive knowledge and skills to be a competent IPLO.	1 Day
Activist	Hand Hygiene Audit Training	Equips participants with proper hand hygiene technique, best practices and practical applications to conduct hand hygiene audits.	½ Day
Activist	TeamCARE^TM	Enables learners to build team empathy skills and relationships for better patient experiences and staff well-being. Empathic communication, the skill of understanding the patient perspective, is an important aspect in healthcare. We need to “see, listen and feel” in our course of work and develop a connection and understanding with patients, patients’ families and our colleagues.	3 Hours
Activist	TeamTHRIVE^TM	Introduces concepts on how to build a trusting and resilient team as well as how to cope with burnout and its effects. It will also equip learners with basic psychological skills which can be applied both at work and in daily lives.	½ Day
Activist	TeamCHOICE^TM(Level 2)	Promotes the Just Culture Algorithm to guide your judgment and responses as a manager when a breach occurs or when a staff member has not lived up to the shared values of your team or the organisation. *Learners are required to complete TeamCHOICE^TM (Level 1) e-learning module prior to attending this programme.	1 Day
Activist	TeamGRACE^TM(Level 2)	Promotes professional behaviour in building positive workplace culture and offers a supportive environment for sharing experiences and equips learners with approach to promote respectful interactions in the workplace. *Learners are required to complete TeamGRACE^TM (Level 1) e-learning module prior to attending this programme.	½ Day
Activist	TeamJOY^TM	Equips team leaders to build an outstandingly joyful physical and psychological workspace.	6½ Hours
Activist	TeamSTEPPS	TeamSTEPPS (Team Strategies and Tools to Enhance Performance and Patient Safety) is an evidence-based comprehensive teamwork training designed to improve quality and safety in healthcare. Learners will learn set of teamwork tools and strategies, aimed at optimizing patient outcomes by improving communication and teamwork skills among health care professionals.	1 Day
Activist	Design Thinking in Healthcare	Creates awareness and understanding of the Design Thinking mindset, through providing an overview of the process and selected tools that may be used in this problem solving approach.	1 Day
Activist	Project-based Design Thinking	Provides learners with guidance and knowledge on the Design Thinking approach, and opportunities to learn and apply the concepts and tools in a hands-on way. The approach creates solutions that are human-centric and emotionally meaningful. The content of this Workshop is adapted for the healthcare setting.	Based on project needs
Activist	SingHealth Patient Advocacy Network - Patient Advocate Communication Training (SPAN-PACT^TM)	Introduces learners to various communication methods, appreciate the role of patient advocates, and how to communicate the perspectives of patients and caregivers effectively with empathy and compassion.	7 Hours
Activist	SingHealth Patient Advocacy Network - Creating the Best Patient Experience (SPAN-BPeX^TM)	Introduces useful tools and engagement strategies, which learners can apply and implement to create the best patient experiences.	6 Hours
Professional	Train-the-Trainer TeamSPEAK^TM	Trains and develops trainers who are passionate to deliver and roll-out TeamSPEAK^TM within their organizations. The program aims to enhance the knowledge and skills of learners to conduct and engage their trainees.	1½ Days

For any enquiries, please email to us at ipsqworkshop@singhealth.com.sg if you are keen for IPSQ to organise a workshop for your organisation.