The SingHealth Patient Advocacy Network (SPAN) is a self-driven network of patients and caregivers that represents the collective voice of patients. As Patient Advocates, they are committed to making a positive impact on healthcare and work in close partnership with the healthcare team to provide important patient and family perspectives to enhance the patient experience and quality of care.
Established in March 2017, SPAN is strategically guided by the Patient and Caregiver Engagement Framework for the SingHealth cluster, and works in close partnership with SingHealth Group Office of Patient Experience, IPSQ and SingHealth Group Nursing. SPAN is a reflection of SingHealth’s commitment to designing a healthcare system that is truly for patients, by patients.
Patient Advocates of varied backgrounds, ages and medical conditions, lend insightful perspectives of the patient and family experience, in areas such as (but not limited to):
Training and development are key in supporting Patient Advocates in their exciting role as partners-in-healthcare. They attend compulsory Patient Advocates Communication Training, as well as other training sessions on Quality Improvement, Design Thinking and Story-telling.
KEY PROJECTS by SPAN
Patients & Caregivers as Partners-in-Care This video was produced with the aim of inspiring patients and caregivers to become active and effective partners in the care process to achieve the best possible care outcomes.
Plain English Glossary Produced in collaboration with the over 40 patient support groups in SingHealth, the glossary aims to help healthcare professionals better engage patients/caregivers by using words and terms that they would understand.
Annual SPAN Partners-in-Care Forum (since 2019) The annual forum brings together patients, caregivers and healthcare professionals to share stories and best practices. Interested participants may join our mailing list by emailing us at PartnersinCare@singhealth.com.sg
Patient Advocates Communications Training (PACT) – accredited by the SingHealth Institute for Patient Safety & Quality As a compulsory onboarding training for all SPAN members (ie. Patient Advocates), PACT helps members become effective patient advocates and empowers them to provide perspectives and "actionable inputs" on proposed initiatives. The curriculum was designed and is currently conducted by the two Co-Chairs of SPAN, as well as the Director of the SingHealth Group Office of Patient Experience.
"Involving the voices of patients calls for a fundamental rethink of our current care model, and SPAN is the bridge between patients and the healthcare team." - Prof Tan Kok Hian, Advisor, SPAN and Group Director, IPSQ.
Other advisors to SPAN are Dr Tracy Carol Ayre, Group Chief Nurse, SingHealth and Ms Audrey Lau, Group Chief Communications Officer, SingHealth.