QI Education Programme

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About

In Medicine ACP, we have many QI talents and potential QI ideas that could help to improve the care we provide for our patients, with a focus on value-based care. With the implementation of the Medicine QI Education Programme, all Medicine ACP stakeholders can leverage on the resources and opportunities to continuously learn and deepen engagement in QI. In this spirit, faculty, residents and other healthcare professionals can be in better positions to run their QI projects and encourage Inter-Professional Collaboration in QI to solve system-level problems effectively.

Click here to read more about the QI Education Programme Tracks!

e-Learning
Medicine ACP e-Learning System
Track	Title
Asynchronous [Wave 1]	Intro to QI (Fundamental) – Model for Improvement and SingHealth QI Approach
Asynchronous [Wave 1]	Intro to QI (Intermediate) – Case Study on SGH Code Blue Response Project
Asynchronous [Wave 1]	QI Strategic Themes Model (Fundamental)
Asynchronous [Wave 1]	Bringing Joy to QI
Curated External Resources
Topic	Description
Leading the spread and adoption of innovation and improvement	Spread and adoption mindset needs to reflect the complexity and system nature of spread and adoption, the increasing need to work across boundaries and to focus on the people involved.
Approaches to Spread and Scale	The spread and scale of innovation and improvement is a huge and long standing challenge which we need to meet to successfully deliver healthcare. To help you achieve spread and scale we have collated all the ways to do this into seven approaches listed below:
Spread and Adoption Case Studies	These cases studies demonstrate how the seven interconnected spread and adoption principles and systems convening work in practice from the perspective of staff in a range of settings.
The School for Change Agents (eLearning Module) - Opens on a seasonal basis - Check the website regularly for announcements - Website contains recordings and podcasts	The School for Change Agents by NHS Horizons is a free, online, self-paced course designed for health and care staff at any level to build the confidence and community to unleash their inner change agent! This year we’re excited to bring you new content in partnership with NHS England’s Health Inequalities Improvement team. The School for Change Agents takes place on FutureLearn. There are five interactive sessions to complete: a. Change starts with me b. Resourcefulness c. Using power to make a difference d. Using stories to create change e. Making sense of complexity
IPSQ Courses (https://www.singhealthdukenus.com.sg/ipsq/am-epic-programs) For AM-EPIC Workshops registration, please complete and email the registration form to [email protected]. Registration is on a first-come, first-served basis. Successful registrants will be notified via email with information on workshop details.
Synchronous	Healthcare Quality Improvement Provides participants with basic tools and techniques in Quality Improvement (QI). Participants will be introduced to the Institute of Healthcare Improvement's (IHI) improvement methodology which is a structured and integrated approach to achieve significant results in quality and productivity. This program serves as a learning platform for anyone who wish to be involved in doing a Quality Improvement project. (2024) 6 Feb, 27 Mar, 14 May, 19 Jul, 13 Aug, 4 Sept, 3 Oct, 8 Nov, 3 Dec (2025) 8 Jan, 6 Feb, 26 Mar
Synchronous	Agile Quality Improvement (AgileQI) in Healthcare AgileQI^TM is a quality improvement methodology that incorporates the Agile mindset and principles, focusing on the purpose, people and interactions; and brings value to the end user (customer), giving flexibility for the user’s changing needs. Agile principles support observing changing markets & environments, changing customer needs, and competitive threats and changing course when necessary. IPSQ has combined the essence of Agile and QI to develop this novel programme called Agile Quality Improvement (AgileQI^TM) in Healthcare. Participants will be equipped with the knowledge of Agile Values and Principles, and the AgileQI^TM framework and tools to bring about rapid improvement to meet the changing needs of the customer. Participants can boost up their traditional PDSA/PDCA cycles with AgileQI^TM methodology to ensure timeliness, user centreness and agility. This program serves as a learning platform for established QI practitioners who wish to stay current & be agile in a fast changing world; and who want to acquire the improvement work perspective embracing Agile Values and Principles and advance their quality improvement skillsets & repertoire. (2024) 20 Mar, 26 Jul, 15 Nov (2025) 28 Feb
Synchronous	Human Factors for Process Improvement in Healthcare Human Factors is a multidisciplinary science of applying knowledge and principles of human-system interaction to design systems that are better fitted for humans. In healthcare, complex and demanding task environments and processes can amplify human limitations and fallibility leading to errors or risky behaviours despite our best efforts. There is a need to design systems that perform reliably even though to err is human. This course will cover some theories, techniques and tips based on Human Factors science on designing for humans. The knowledge will be applicable for participants who seek to analyse and improve work processes around them to make them more resilient to human errors and risky behaviours and more satisfying for the human. (2024) 27 Feb, 16 May, 20 Aug, 13 Nov (2025) 18 Feb
Synchronous	Root Cause Analysis Enables participants to undertake holistic analysis of problems to identify underlying fundamental system issues. This supports the design of effective solutions that can reduce the risk of recurrence of the problems. The course cover Root Cause Analysis process, important concepts and tools that support effective problem analysis and development of solutions. (2024) 14 & 15 May, 23 & 24 Jul, 16 & 17 Oct (2025) 15 & 16 Jan

Masterclass
2023 Sessions \| 2022 Sessions
Session 11	In the eleventh session of the QI Masterclass Series, we welcome Asst Prof Jason Lee from Duke-NUS Medical School, NUS to share with us on 'From Bricks to Breakthrough: Using LEGO ® Serious Play ® for Quality Improvement in Healthcare' Register Now
Session 10	In this tenth session of the QI Masterclass Series, we have invited Dr Cheryl Seah from Yong Loo Lin School of Medicine, NUS to share with us on 'Aligning Implementation Science with Quality Improvement: Similar Yet Different'
Session 9	In this ninth session of the QI Masterclass Series, we have invited Dr Jason Wallis from Monash University to share with us on 'Prioritisation and Effects of Alternative Healthcare Models for a Sustainable Health System'
Session 8	In this eighth session of the QI Masterclass Series, we have invited Prof Patrick Tighe from University of Florida to share with us on 'The Virtuous Cycle of Artificial Intelligence and Quality Improvement'.

Practice
Residency QI Certification	Date: 17 Oct 2024 Time: 12.15pm - 1.45pm https://synapxe.zoom.us/webinar/register/WN_zSdfK14qSR67iXn_z_DSvA Meeting ID: 983 5991 3269 Passcode: 685320 Date: 24 Oct 2024 Time: 12.15pm - 1.45pm https://synapxe.zoom.us/webinar/register/WN_ln64WTeyQ2uP5jm-Eumjnw Meeting ID: 967 1281 7058 Passcode: 071883
QI Marketplace	Date: 17 May 2024 (Fri) Time: 1pm – 2pm Meeting ID: 974 9671 3758 Meeting Password: 792332
Residency QI Teaching	See you in 2024!

Interactive
Conference	International Forum on Quality and Safety in Healthcare: London 2024 Date: 10 - 12 Apr 2024 Venue: London, England Mode: In-Person IHI Patient Safety Congress Date: 14 - 16 May 2024 Venue: Orlando, FL, USA Mode: In-Person International Forum on Quality and Safety in Healthcare: Hong Kong 2024 Date: 26 - 28 Aug 2024 Venue: Hong Kong Mode: In-Person International Society for Quality in Healthcare: ISQua Conference 2024 Date: 24- 27 Sept 2024 Venue: Istanbul, Turkey Mode: In-Person International Forum on Quality and Safety in Healthcare: Brisbane 2024 Date: 6 - 8 Nov 2024 Venue: Brisbane, Australia Mode: In-Person IHI Forum 2024 Date: 8 - 11 Dec 2024 Venue: Orlando, FL, USA Mode: In-Person / Virtual
Project Reviewer Workshop	Date: 17 Oct 2022 Time: 12.30pm - 2pm Date: 7 Nov 2022 Time: 12.30pm - 2pm
	Medicine ACP QI Education Programme Word Search Puzzle
Game	Christmas QI Crossword Puzzle Game Click here to view the answers. Congratulations to our 10 lucky winners who received a $10 Coffee Bean voucher!

QI Education Programme

e-Learning

Masterclass

Practice

Interactive

Prof Ivy Ng

SingHealth GCEO