Medical social worker Vivian Chan was involved in the discharge plans. “The patient, in his sixties, was travelling overseas for the first time. As he was discharged before his son, arrangements were made for him to be housed in a hotel. He wasn’t very savvy digitally, so I helped him set up a WeChat app on his phone. The nurses were concerned that he might feel lost so they gave him the phone number of the IW. I accompanied him to the hotel, and I noticed that the hotel staff were initially reluctant to assist him with his luggage. That night, the patient called the ward, informing them that his blood pressure (BP) was sky-high! He owned a BP set and had brought it with him to Singapore. The ward nurses asked the doctor on-call to assist him and advice was given over the phone. Not comfortable with what had happened, we decided to bring him back to the ward the next day. The staff checked his BP device and calibrated it against the ward’s BP set.”